FAQs

Choosing a Pickleball Paddle

1. What is the best pickleball paddle for beginners?

The best beginner paddle is comfortable, easy to control, and not too heavy. A mid-weight paddle with a polymer core and comfortable grip is usually a good starting point. Contact us if you would like help choosing a paddle based on your experience, budget, and playing style.

2. How do I choose the right pickleball paddle?

Consider the following factors:

• Weight: Lighter paddles are easier to manoeuvre, while heavier paddles can provide more power and stability.

• Grip size: Choose a grip that feels comfortable and secure in your hand.

• Shape: Standard and widebody paddles generally provide a larger sweet spot, while elongated paddles offer additional reach.

• Core thickness: Thicker cores generally offer a softer feel and more control, while thinner cores may provide more power.

• Playing style: Consider whether you prefer power, control, or a balance of both.

Our team can help you find the right paddle for your needs.

3. What is the difference between composite, graphite, and carbon-fibre paddles?

• Composite paddles: Often provide a balance of power, control, and durability.

• Graphite paddles: Generally feel lightweight and responsive.

• Carbon-fibre paddles: Often provide excellent touch, control, spin, and durability.

The best material depends on your playing style and personal preference.

4. What paddle weight should I choose?

• Lightweight paddles: Easier to manoeuvre and may help reduce arm fatigue.

• Mid-weight paddles: Provide a balance of power, control, and stability.

• Heavy paddles: Can offer more power and stability but may feel tiring during longer games.

Product weights can vary slightly. Please review the specifications on the product page or contact us for assistance.

5. What is the difference between a power paddle and a control paddle?

Power paddles are generally designed to produce stronger shots with less effort. Control paddles typically provide a softer feel and greater precision for drops, resets, and placement. Many paddles offer a balanced combination of power and control.

6. How should I maintain my pickleball paddle?

• Wipe the paddle with a soft, slightly damp cloth after use.

• Keep it away from excessive heat, cold, and moisture.

• Do not leave it inside a vehicle for extended periods.

• Replace the grip or overgrip when it becomes worn.

• Store it in a protective cover or bag when possible.

Always follow the manufacturer’s care instructions.

7. What type of paddle is best for doubles?

Many doubles players prefer a balanced, mid-weight paddle that offers quick handling at the net while maintaining enough power and stability from the back of the court. The best choice depends on your playing style and preferred balance between power and control.

8. Are expensive pickleball paddles worth it?

Premium paddles often use higher-quality materials and specialized construction that may improve spin, consistency, feel, durability, or performance. However, the most expensive paddle is not automatically the best paddle for every player. We can help you find an option that matches your needs and budget.

9. How long does a pickleball paddle last?

The lifespan of a paddle depends on its construction, how frequently it is used, and how it is maintained. Regular players may notice performance changes sooner than occasional players. Replace the paddle if it becomes damaged or if its performance noticeably declines.

10. What grip size should I choose?

Choose a grip that feels comfortable and allows you to hold the paddle securely without squeezing too tightly. A smaller grip can be adjusted with an overgrip if needed. Contact us if you would like help choosing the right size.

11. Can I use the same paddle indoors and outdoors?

Yes. Pickleball paddles can generally be used for both indoor and outdoor play. The main equipment difference between indoor and outdoor play is usually the type of ball being used.

12. What is the difference between approved and non-approved paddles?

Paddles approved by USA Pickleball or another recognized governing body meet that organization’s equipment requirements for sanctioned competition. If you plan to play in tournaments, confirm the event’s requirements and check the paddle’s current approval status before purchasing.

Shipping

Where do you ship?

We currently ship to all provinces and territories within Canada.

Do you offer free shipping?

Yes. We provide free standard shipping on Canadian orders of $75 CAD or more. Orders under $75 CAD have a flat shipping fee of $14.90 CAD.

How quickly will my order be processed?

Orders are normally processed within 1–2 business days after payment is confirmed, excluding weekends and Canadian statutory holidays.

How long will delivery take?

Estimated delivery times are:

• Ottawa and Eastern Ontario: 1–3 business days

• Ontario and Quebec: 2–4 business days

• Western Canada: 4–7 business days

• Atlantic Canada: 4–7 business days

• Northern territories: 7–14 business days

These are estimates and may be affected by carrier delays, weather, holidays, or remote delivery locations.

What shipping carriers do you use?

We use major Canadian shipping carriers and local delivery partners. The carrier may vary depending on the destination, package, and available service. Tracking information will be sent when the order ships.

Returns and Product Support

Can I return a product?

Returns may be requested within 30 days of purchase. Products must be unused, in new condition, and returned with their original packaging and proof of purchase.

Used paddles or footwear, worn apparel, opened accessories or balls, clearance products, customized products, gift cards, and demo paddles cannot be returned.

Customers are responsible for return shipping costs unless the product arrived damaged or defective. Please contact us before returning an item.

What should I do if my order arrives damaged or defective?

Contact us within 7 days of delivery and include your order number, a description of the issue, and clear photographs. Manufacturer warranty requirements may apply to certain products.

Can products be personalized?

Personalization is only available when it is specifically offered on the product page. Contact us before ordering if you have questions about customization.

Do you offer paddle demos?

Yes. You can try a paddle for one week for $5 per paddle. If you purchase a paddle afterward, the $5 demo fee will be credited toward your purchase. Demo paddles must be arranged directly with our Ottawa store.

Contact Us

If you need help choosing a product or have questions about an order, contact us:

• Phone: 613-620-3956

• Email: info@performancepickleball.ca

• Location: 70A Leonard Avenue, Ottawa, Ontario, K1S 4V6

• Hours: Monday–Saturday, 10:00 a.m.–5:00 p.m.; Sunday closed